HealthSunday, November 8
University Hospitals says MyChart works again after more than two weeks offline
The 5AM Lakewood team
If you're a University Hospitals patient, MyChart works again. UH announced Saturday that the portal is back after going dark Oct. 22, when the health system disconnected its systems from the internet after detecting unusual activity on its servers.
MyChart went dark Oct. 22 and returned Saturday
- Oct. 22UH disconnected its systems from the internet after spotting unusual activity.
- Oct. 26UH said it was still working to restore MyChart and gave no date.
- Nov. 5UH said patients still couldn't use MyChart for records, bills or appointments.
- Nov. 7UH announced MyChart was restored, with some features not fully working.
Sources: Cleveland.com, cleveland19.com, cleveland
The restoration came two days after UH said patients still couldn't use MyChart to check lab results, prescriptions or bills, or to schedule appointments. Hospitals, emergency departments and doctor's offices stayed open throughout.
More than 2 weeksMyChart was out, from Oct. 22 until UH restored it Saturday
UH disconnected its systems from the internet after detecting unusual activity on its servers.
Source: Cleveland.com
- Back: announced Saturday, Nov. 7
- Still shaky: some features and new test results
- Scam warning: UH won't call, text or email for passwords
UH hasn't shared details about what happened, and it has said outside experts and law enforcement are involved. If you get a suspicious call, we suggest hanging up and calling your doctor's office.
Sources: Cleveland.com, News 5 Cleveland WEWS, cleveland19.com, cleveland